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Refund policy


Right of return within 30 days: You can return the products you want to return with the product within 30 days from the date you receive the order, by filling out the return form (on the back of your invoice). In order for the products to be returned, they must comply with the return conditions.

Free returns: If you send the products you want to return with UPS Cargo, no shipping fee will be charged. Notification that the return has reached An e-mail will be sent when your return reaches us.

Refunds: If the products you return comply with the return conditions, ECOTONE sends the refunds to the bank within 3 working days. While the reflection period of the refunded amount on credit cards is 1-3 working days on average, this process may take longer for debit cards. As per bank practices, transactions made in installments are returned in installments in the same way.

Return Address: Internet Depot, Merkez Mah. Huzur Street No:6 Door:20 Sisli/Istanbul

For support, you can send an e-mail to or +90 531 400 08 16 You can reach the ECOTONE Customer Service by calling the phone number.

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